Refund policy

Return Policy

At Stolen Riches, every piece is crafted with care and attention to detail. While we hope your order exceeds expectations, we understand that sometimes things don’t work out.

Damaged or Defective Items

We take great pride in the craftsmanship and care that goes into every Stolen Riches product. If your order arrives damaged, please notify us within 48 hours of delivery so we can make it right.

Email info@stolenriches.com with your Order ID in the subject line and include a brief description (and photo, if possible) of the damaged item. Our team will review your claim and respond within 24 hours to confirm a replacement will be sent at no additional cost.

Returns
Items may be returned within 30 days of delivery for exchange, store credit or a full refund.  All items must be unused, unworn, and in original packaging.
To initiate a return, please contact our customer service team at info@stolenriches.com with your order number and reason for return.

Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable courier service to ensure safe delivery back to our studio.
Original shipping fees are non-refundable.

Exclusions
Custom, engraved, or personalized pieces are final sale.
Sale items and promotional offers cannot be returned or exchanged.
Once your return is received and inspected, we’ll notify you by email and issue store credit or an exchange within 5–7 business days.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at david@stolenriches.com.

Lace Guarantee

We guarantee our laces for the life of your shoe. Since shoes can be repaired and restitched they can conceivability last forever or at least decades so we are not so naive as to think our laces will last forever. But we do believe that you will need to repair your shoes before you will need to replace your laces (they are strength tested to over 120pds) and that is our guarantee to you.

If you need to replace your laces before you need to repair your shoes (ie replace the heel, get new soles etc...) then just send them back to us including a self addressed enveloped and we will send you a replacement pair*.

Please send your laces with a self addressed envelope to:
Stolen Riches
355 Euclid Ave
TO, ON M6K 1P4

*We always try to replace the lace with the same one however from time to time we do limited runs/special editions of colours and no longer have them in stock. In these instances we will replace the lace with a colour that matches as closely as possible the broken lace.